LAST UPDATED: APRIL 2026

Refund
& Policy

Cancellations
Quality Guarantee
Quick Refunds

We strive to ensure complete satisfaction with every order. Read our policies regarding order cancellations, quality concerns, and refund processing for Charaa Fresh Chops.

Quality Promise

Fair Returns

Clear guidelines for order changes and quality assurance.

Refund & Cancellation Policy

Clear, transparent guidelines regarding order cancellations, freshness guarantee, and the process for claiming refunds.

1. Refund Policy Overview

At Charaa Fresh Chops, our primary focus is providing you with the freshest, highest quality meat and a seamless delivery experience. We understand that circumstances may arise where a refund or order replacement is requested. This policy outlines the conditions and procedures for processing returns, replacements, and refunds for our fresh products.

2. Order Cancellations

• Pre-Dispatch Cancellations: Orders can be cancelled for a full refund if the cancellation request is made before the order is cut, packed, and dispatched for delivery.
• Post-Dispatch: Once the fresh meat order has been dispatched or prepared specifically to your requirements, cancellations cannot be accepted due to the perishable nature of the goods.
• Store Cancellations: If we are unable to fulfill your order due to stock unavailability or logistical issues, a full refund will be initiated immediately.

3. Quality & Freshness Guarantee

• Quality Concerns: If you find the quality or freshness of the meat to be compromised upon delivery, please contact us within 2 hours of receiving the order.
• Replacement: We will gladly arrange a fresh replacement for any compromised items subject to verification by our support team (photo evidence may be required).
• Condition of Goods: Items must be returned in their original packaging and must not be consumed or fully cooked to be eligible for a replacement or refund.

4. Missing or Incorrect Items

• Discrepancies: In the rare event that items are missing from your package or incorrect items are delivered, please notify our delivery executive immediately or contact support within 2 hours.
• Resolution: We will dispatch the missing items at no extra delivery cost, or issue a refund directly for the value of the missing/incorrect items to your original payment method.

5. Payment Issues

• Failed Transactions: If your account is debited but the order is not placed (payment failure), the amount will typically be auto-refunded by your bank or payment gateway within 3 to 5 working days.
• Double Charges: If you are charged multiple times for the same order, please contact customer support. We will reconcile the payments and process a refund for the duplicate transaction promptly.

6. Refund Processing Timeline

• Mode of Refund: Approved refunds will be credited back to the original mode of payment (Credit Card, Debit Card, UPI, or Net Banking).
• Timelines: Standard processing time for refunds is 5 to 7 working days from the date the refund is approved by our billing team.
• Bank Delays: Please note that we are not responsible for delays caused by your bank or payment issuer in reflecting the credited amount.

7. Contact Customer Support

For any questions, disputes, or status updates regarding your orders or refunds, please reach out to our dedicated support department:

Charaa Fresh Chops
CR SQUARE, Kannankurichi Main Rd,
Chinnathirupathi, Salem, Tamil Nadu 636008

Phone: +91 9150079001
Email: info@charaafresh.com